Terms of Service

§ 1 Scope

These terms govern the relationship between Applox GmbH („Provider") and business customers („Customer") using the doWallet SaaS platform to create, distribute and measure Apple Wallet and Google Wallet passes. doWallet is a B2B offering; consumers within the meaning of § 13 BGB are excluded.

§ 2 Subject matter

The Provider operates doWallet and provides the Customer with access. Scope follows the selected plan tier. The Provider may evolve the platform; material restrictions are announced with reasonable notice.

§ 3 Conclusion of contract

Contract is formed upon successful registration via email verification link plus acceptance of these terms and the Privacy Policy.

§ 4 Provider obligations

• Platform availability target 99.5 % per annum (Q3 2026 target).
• Daily backups.
• Maintenance windows announced ≥ 24h in advance.
• Email support at support@dowallet.de; response time < 24h on business days.

§ 5 Customer obligations

• Confidentiality of credentials and API keys.
• Ensuring that pass-holder data is lawfully collected (own privacy notice + any required consent).
• Responsibility for the content of issued passes.
• Prohibited: spam push usage, sending to recipients without legal basis, violating Apple/Google guidelines, commercial reselling without separate reseller agreement.

§ 6 Data processing (DPA)

The Provider processes personal data of pass holders on behalf of the Customer under Art. 28 GDPR. A pre-formulated DPA is downloadable in Settings → Profile → Data Rights. Custom amendments may be proposed and will be reviewed individually.

§ 7 Fees

During beta, usage is free or individually negotiated. Standard tariffs will be announced prior to billing. Monthly invoicing in arrears; payment terms 14 days.

§ 8 Liability

Unlimited liability for intent, gross negligence, and injury to life/body/health. For slightly negligent breach of material contractual obligations, liability is limited to foreseeable, contract-typical damages. Otherwise excluded.

§ 9 Data export at end of contract

Upon termination, Customer may request a full export within 30 days. After this period data is irrevocably deleted (see Privacy Policy, § 8).

§ 10 Termination

Either party may terminate with 30 days' notice to month end. Extraordinary termination rights remain unaffected.

§ 11 Confidentiality

Both parties commit to confidentiality regarding information marked or obviously confidential, surviving termination.

§ 12 Governing law / venue

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Venue is Dortmund where the Customer is a merchant.

§ 13 Severability

If any provision is invalid, the rest remains in force. Invalid provisions are replaced by a valid one closest in economic purpose.